Enterprise Customer Success Manager (Onsite)

Enterprise Customer Success ManagerFRONTSTEPS builds the operating system for community management -- software that runs HOA accounting, resident communication, operations, and payments for communities across the country. Our customers are property management companies and self-managed HOAs who depend on us to run their business every day. We are growing, PE-backed, and in the middle of a meaningful transformation of how we serve our most strategic customers.

We are looking for an Enterprise Customer Success Manager who is ready to own a portfolio of our highest-value accounts from day one. This is not a role for someone who needs a long runway before they can hold a room with a senior customer. You will inherit a book of complex, tenured relationships and be expected to build trust quickly, drive adoption, and protect and grow revenue.You will carry a portfolio of 12-18 enterprise accounts representing the highest ARR concentration in our customer base.Lead monthly strategic meetings and quarterly business reviews with executive-level contacts across your accountsOwn health score monitoring and risk escalation for every account in your portfolioIdentify and close expansion opportunities in partnership with SalesServe as the internal voice of your customers to Product and EngineeringDocument account strategy and activity in Salesforce with enough clarity that leadership always knows where things standPerforms other duties as requested by managementWhat We Are Looking ForBachelor's degree (B.S.

or B.A.) requiredAt least four years of customer success experience, with at least two years in an enterprise or strategic accounts roleExperience managing portfolios of $1M ARR or more -- and the ability to speak specifically to how you protected or grew that revenueComfort presenting to senior operators and executives; you do not need a script to handle a hard conversationStrong understanding of SaaS business models, health score management, and proactive risk mitigationExperience in property management, HOA software, or community management is a plusBased in Denver, CO; occasional travel for on-site QBRs is expectedWhat You Can ExpectLocation: Full-Time Onsite (Denver, CO Headquarters) Compensation: $90,000 - $110,000 Base Salary + $10,000 Variable Performance Comp Potential per year.Benefits for Full Time roles include the following:100% company paid onsite employee parkingMedical, Dental, and VisionCompany-sponsored Life InsuranceVoluntary Short-Term Disability, Long-Term Disability, and Life InsuranceFSA/HSAPaid Time OffSick Time401k matchFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.