HTEC Group is looking for a US-based Engineering Program Manager to join one of our long-term partnerships with a leading global technology company in the Media and Entertainment domain.
You'll work alongside our Europe-based EPMs and a 60+-person engineering organization delivering multiple engineering-driven projects.
This is a high-visibility role with direct exposure to senior client stakeholders, and a key part of HTEC's strategy for growing the partnership.
Key Responsibilities:
Program Coordination & Delivery:
- Be HTEC's real-time presence and facilitate ad-hoc decisions and planning with the US and EU teams
- Act as DRI for integration-heavy projects and the go-to person for project health, risks, and overall delivery on your slate
- Attend UAT sessions with users, triage findings, drive follow-ups with engineering teams
- Own requirements intake and clarification with the client's product and program teams, unblocking delivery before ambiguity reaches engineering
- Coordinate cross-team integration across client-side teams
- Own risks and dependency management, launch planning, escalation paths and roadmap maintenance for your project
- Run/attend a structured daily handover with your EU EPM counterparts during the morning overlap window (approx. 07:00 - 10:00 PST)
- Detailed understanding of HTEC<>Client working agreement, engagement success metrics and relationship governance
- Work closely with E&D core team, account team and client leadership team
- Understanding and managing client expectations, client satisfaction, stakeholder management plan definition and implementation, monthly partnership review
- Responsible for identifying all of the stakeholders for the existing engagement and for account growth within the client company
- Participate in account planning, growth strategy, and QBR preparation with the Account Manager and Director of Engineering
- Informed about delivery model, metrics, reporting, risk management from the overall account perspective.
- Support the team and client communication to facilitate quick resolution of impediments during US hours.
- Participates in partnership governance ceremonies.
- Helps manage escalations and expectations.
Domain expertise:
- Facilitates client communication and identifies risks, challenges, and opportunities for our out team within this domain and client.
- Facilitates strategic conversation with the client
- Participates in definition of account level success metrics and ensures we achieve our account goals
- Participates in account planning and growth strategy creation.
- Responsible for client satisfaction
- Understands and helps define clients needs, goals and ensures that HTEC can support our client's goals. Works closely with AM and Growth director to structure QBR content
- 5+ years of experience in technical program management, engineering program management, or delivery management in software engineering environments
- Proven experience coordinating distributed teams across time zones, ideally in a client-facing or vendor-side role
- Strong stakeholder management skills - comfortable working directly with senior product, program, and engineering leaders at an enterprise client
- Structured communicator with strong written skills - status reporting, documentation, and asynchronous communication are a large part of this role
- Self-directed and comfortable being the only HTEC presence in the room
- Based in the US, Pacific time zone (or willing to work PST hours); note that this role follows an early schedule - approx. 07:00 - 15:00 PST - to maximize overlap with our European teams, this could change later on when more independency is achieved
- Technical grounding: you can follow engineering discussions on a high level, understand system integration challenges, and translate between product and engineering
- Experience working with or inside large US tech companies
- Experience in vendor/client engagement models and account growth
- Agile delivery experience (Scrum, sprint ceremonies, backlog management)
- Familiarity with program management tooling at scale
- High level understanding of the products across the client/HTEC portfolio