Job Description
Roles & Responsibilities
- Primary responsibility will be to manage the engagement.
- Meeting with client executives and program managers to ensure effective service delivery and customer satisfaction.
- Handle customer escalations and work with TCS teams to resolve any issues on service front.
- On the internal side, be responsible for the engagement P&L and align to perform as per the group goals.
- Will need to set up the initial account governance framework , stabilizing the relationship and build the customer trust and confidence.
- Will be responsible to work with various service lines and business units to deliver the scope of work and present new offerings to customer based on their business priorities.
- Will be required to work with the Client Partner for pursuing business opportunities and position TCS as the strategic partner.
Salary Range
$140,000-$175,000 a year
TCS Employee Benefits Summary
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.