Engagement Manager (Hawaii), Public Sector

Role Overview

We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer as part of our public sector delivery team. The EM will own or support a large account plan, manage day‑to‑day execution, and ensure an exceptional customer experience.

Responsibilities

• Manage customer relationships from the executive to the end user.
• Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine.
• Lead a cross‑functional project team to deliver on and exceed the customer's AI/ML objectives.
• Lead with a "whatever‑it‑takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success.
• Oversee onboarding and successful implementation of customer accounts.

Must Have Qualifications

• Active TS/SCI clearance.
• 5+ years of work experience succeeding in stakeholder management or a customer‑facing role delivering enterprise‑scale applications or solutions.
• A track record of structured, analytics‑driven problem solving.
• Excellent verbal and written communication skills.
• Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time.

Preferred Qualifications

• 10+ years of professional experience, often in a customer‑facing technical program management role in industry or government.
• Prior experience at an API technology company and/or managing technical customers using an API.
• A technical degree in computer science, engineering, or related field.
• Proficiency in Python, SQL, or other programming languages.
• Domain expertise in a relevant field (e.g., modeling and simulation, joint planning processes, intelligence workflows, etc.).

Compensation & Benefits

Base salary range: $166,400 – $249,000 USD (Hawaii, Honolulu). Eligible roles receive equity compensation subject to Board approval. Benefits include comprehensive health, dental, and vision coverage; retirement benefits; a learning and development stipend; generous paid time off; and a commuter stipend.

Administrative Note

Our policy requires a 90‑day waiting period before reconsidering candidates for the same role.

Equal Opportunity & Disability Accommodations

We are an inclusive and equal‑opportunity workplace. We comply with equal employment opportunity laws and provide reasonable accommodations to applicants with physical or mental disabilities. If an applicant needs assistance, contact

Legal & Compliance

We comply with the United States Department of Labor’s Pay Transparency provision. We collect, retain, and use personal data for our professional business purposes. Any information collected will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.