Electronic Banking Specialist II (24-110)

Electronic Banking Specialist IILocation: Midland, TX / Downtown or BCS Momentum PlazaJob OverviewThe Electronic Banking Specialist II will support a variety of Electronic Banking products. This may include administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support.Essential FunctionsEnsure compliance with all internal controls and established policies and procedures.Fast paced, collaborative work environment, as many tasks are completed in dual control format.Process Electronic Banking daily task accurately, timely and per departmental policy and procedures.Processes may include but not limited to: ACH non-post, ACH processing, Debit Card, Wires, Synapsys support requests, ACH Yellowhammer, Mobile Deposit, Online Banking setup and support.Provide friendly, professional telephone support to and instructs clients how to navigate the system and complete tasks.Performs research in response to customer inquiries regarding Electronic Banking products.Reviews system reports and performs daily reconciliations for Electronic Banking products ensuring that outstanding items are resolved in a timely manner.Provide friendly, professional customer service support to the Banking Centers and Clients regarding Electronic Banking products and services.Other tasks related to electronic banking service as requested by the Electronic Banking Supervisor or Management.Education & ExperienceHigh school education or equivalent with vocational training in business and office operations.Experience in related field or equivalent to 3 – 5 years.Wire or ACH experience preferred.Qualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.Certifications, Licenses, Competencies, & SkillsAbility to operate a personal computer and have a thorough understanding of bank technology requirements.Ability to read, analyze and interpret professional, financial, and legal documents.Ability to communicate in a clear, concise manner.Organizational skills and ability to balance several ongoing projects simultaneously.Ability to collect and analyze data in order to define and solve problems.Ability to interpret technical instructions and deal with an assortment of variables.Professional oral and written communications skills for communicating and building relationships with contacts.AAP or NACHA Certification preferredValid state issued driver's license is required.Must be insurable in the state of Florida or Texas.Physical & Mental DemandsRegularly required to use hands and arms to finger, handle, feel, or reach as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs.Position requires sitting at a desk for extended periods of time.Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.Willingness to adapt to frequently changing environment is required.Must on occasion deal with emotional, hostile, or antagonistic behavior from customers and be able to respond calmly and professionally.