Dynamics Sr. Developer- Field ServiceSr. Developer/Jr.
Architect - Dynamics CRM Customer Service/Field Service will be responsible for driving internal growth for our Dynamics CRM practice. You will be a key member of the team and leverage relevant industry experience to drive measurable growth through development and expansion of internal opportunities. As a part of a collaborative and entrepreneurial team, you will:Develop and execute strategies, drive proposal efforts, and provide supportProvide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal developmentAct as the primary Dynamics Customer Service Subject Matter Expert on client engagementsMaster of the art of the possible Customer Service/Omnichannel Customer Experience demoShape and lead demonstrations that solve our business problemsConsult and advise our internal stakeholders on uses of Customer Service/Field Service technology to solve business problemsReport directly to Dynamics Enterprise Architect and collaborate on various Dynamics InitiativesLearn our client's business, their organization, systems, challenges, and goalsParticipate in, and lead stakeholder brainstorming, discovery, planning, and design sessionsCraft the technical vision by mapping requirements to technical capabilitiesConfidently present and articulate the business value of the proposed solution to business managers and executivesBuild prototypes and proofs of concept (POC) to validate technical and solution decisionsLead client facing and internal training (technology training and/or application specific training)Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demosBe an innovator who can create new solutions using out-of-the-box thinkingWork directly with marketing on origination initiativesBuild relationships with third party vendorsDevelop familiarity with ISV solutions for Dynamics 365 Customer ServiceYour technical and non-technical skills include:Minimum of 3 years Dynamics 365 modules experienceMinimum of 2 years Dynamics 365 implementations experienceMinimum of 2 full lifecycle Dynamics 365 implementationsMinimum of 2 years of Dynamics 365 development experience including:JavaScriptPluginsPCF Controls (React/FluentUI)TypeScriptField Service /Sales Premium module experienceExcellent and effective communication skills in all mediums (written, verbal) and to all levels within the organizationExcellent planning and organization skillsStrong customer relationship skillsAbility to establish priorities and work independently and with the other members of the development teamProven experience in Microsoft Dynamics 365 CRM/CE/Customer Service/Field ServiceKnowledge of Omnichannel and Power Virtual AgentUnderstanding of PowerApps and Customer Insights is beneficialExperience working with or inside the Microsoft ecosystemProven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit teamStrong track record in complex channel and partner managementExperience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagementsThe ability to develop and grow long term, high value internal relationships at the Executive levelSuperior communication and personal leadership skills in a high growth environment