Oversee the operations and customer-facing personnel in all facilities of his/her region
Champion safety and maintain a safe working environment for all employees
Work closely with customer field representatives to effectively coordinate and execute the Cyclops Setting Tool pickup and delivery program at the customer’s wellsite
Complete incident investigations on any tool failures, report findings in a timely manner, and assist the technical department with root cause analysis investigations
Control inventory cost and inventory management
Directly manage the team that disassembles, cleans, inspects, rebuilds, and tests Fortress Cyclops Setting Tools per the applicable Fortress Work Instructions. Direct assist when necessary
Actively works to successfully onboard new customers
Reports all steps of the Fortress Cyclops Recycling Program through iFortress software
Provide technical support to customers for Fortress Cyclops Setting Tools
Ensures all necessary equipment and tools are available and maintained to perform all aspects of the job
Ensure all new hires are onboarded, and are trained properly, including assigning mentors
Coordinate tool needs between shop and upper management
Ensure daily reporting is completed and conveyed to management and sales team
Ensure pick-up/drop-off forms are correct, and follow-up with billing to the AR group in a timely manner
Reviewing/ Managing Profit & Loss Statements their facility in coordination with the Fortress Operations Director
Involved in interviewing, hiring, and firing of all subordinates
Ensure housekeeping is kept up to highest standard every day
Maintains the highest level of professionalism and works with honesty and integrity, maintaining Customer Service
Any other duty, responsibility, or task as assigned by supervisor
Responsible for all maintenance activities (company trucks, setting tool inventory, etc.)
Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
Job Requirements
Strong technical background working with downhole tools utilized in pump down operations, including wireline setting tools, frac plugs, and perforating guns
Self-motivated and detail oriented
Available to work weekends and holidays as needed to support customer field operations and workshop demands
Excellent problem solving, interpersonal communication, and operational management skills
Technical Sales experience is a plus
Working knowledge of Windows 10 OS, and Microsoft Office
Forklift training
Proficiency with basic hand tools
Ability to lift a minimum of 75 lbs
Interpersonal skills including subordinate evaluation, motivation, and concise communication