Dispatcher

Join to apply for the Dispatcher role at Western Tidewater CSB .

Location: Norfolk, VA • Salary: $50,000.00–$60,000.00

Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.

Responsibilities and Duties for Dispatchers:

• Reports directly to the Regional Community Training Liaison.
• Answer calls within 30 seconds from individuals, community partners, and the national suicide call center.
• Dispatch mobile crisis responders to various locations.
• Distribute information to callers/staff about community resources as needed.
• Collaborate with community partners as needed.
• Document information in the Call Center data platform, electronic health record, or other required data collection entities.
• Maintain phone availability for consultation/response.
• Review documentation to assist with maintaining compliance with program standards.
• Review shift reports/pass down information.
• Model appropriate levels of professionalism.
• Assist with coordination of linkage to community resources.
• Communicate needs of the program to supervisor.

Qualifications and Skills for Dispatchers:

• QMHP preferred; state Certified Peer Specialist, EMS, or prior dispatch experience.
• Valid driver’s license with an acceptable DMV record at time of hire and continuously thereafter.
• Must be able to multitask.
• Must be self‑motivated and able to work remotely; reliable internet connectivity is required.
• Must be able to use a computer and enter information clearly and concisely.
• Must stay calm and focused during a crisis.
• Must have critical thinking and problem‑solving skills.

Seniority Level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Non‑profit Organizations