Director of Operations

MAGIS is seeking a highly motivated and experienced individual to join our team as a Director of Operations. The Director of Operations (DOO) is the operational backbone of MAGIS, responsible for ensuring that our mission — to empower soccer players to elevate their game, build confidence, and become future leaders of our society — is consistently supported through excellent systems, family experience, and day-to-day operations. While our coaches develop players on the field and our founder focuses on growth, the DOO owns the day-to-day of the business — the machine that makes everything else work: scheduling, client communication, data reporting, financial tracking, and the daily rhythms that keep the academy running and growing.

At MAGIS, we are committed to surrounding ourselves with world-class people — individuals who are not driven by a title or a paycheck, but by the desire to leave a mark in another human being. If that's what gets you out of bed in the morning, you'll fit right in here.

This is a full-time, salaried, on-site position based in Memphis, TN. Approximately 60% of the role is administrative and systems-based, with 40% field-based — which includes coaching a small personal roster (capped at 10 players per week), but also regular on-site visits to observe sessions, check on facilities, support coaches, and maintain a firsthand pulse on the academy's day-to-day experience even when not personally training.

What is MAGIS?

MAGIS is a Latin term meaning "more." It represents the idea of always setting goals and relentlessly pursuing them — achieving excellence and never settling. That's the way of life we transmit to every player we work with.

Key Responsibilities

Client Experience & Onboarding

• Own the full onboarding sequence for every new family — from welcome box to first session to the check-in cadence that follows.
• Deliver the personal touches to maintain and increase the over-the-top experience inside of MAGIS
• Resolve parent concerns promptly and professionally, always representing MAGIS's standards.
• Conduct weekly data-quality checks across all coach platforms and operational dashboards.
• Own monthly and quarterly KPI reporting: revenue, retention, renewal rate, churn, ALOE, and customer satisfaction scores.
• Maintain one source of truth between internal tracking systems and QuickBooks.
• Manage operating expenses against budget, forecast staffing and facility costs, and flag variances before they compound.
• Provide management with clean and current data to make business decisions.

Scheduling & Facility Operations

• Build and release the weekly training schedule across all MAGIS locations.
• Manage field distribution and relationships at all training facilities.
• Own weather-call communications and schedule adjustments.
• Coordinate logistics for camps and group programs, including registration and parent communication.

Staff Coordination & Capacity Planning

• Monitor coach utilization and lead flow data to assess when MAGIS is approaching capacity.
• Build the data-driven case for when to hire the next coach.
• Support the onboarding of new coaching staff into MAGIS's operational systems and workflows.
• Foster a collaborative, accountable work environment across the team.

Marketing & Program Operations

• Manage the inquiry-to-enrollment funnel and follow up on incoming leads.
• Support program registration and logistics for camps and group events.

Coaching Roster

• Maintain a personal coaching roster capped at 10 players per week, keeping the DOO grounded in the player and family experience.
• Conduct sessions to MAGIS's standard and document progress within the academy's systems.

Knowledge, Skills, and Ability

• 3–5+ years in operations management, account management, or a systems-owner role where accuracy and follow-through had real consequences.
• Demonstrated ability to optimize recurring processes — not just run them, but identify friction, redesign workflows, and document improvements.
• Analytical skills to interpret operational data, track performance indicators, and inform decision-making without needing a dedicated data team.
• Experience managing or coordinating staff — giving direction, tracking accountability, and supporting professional development.
• Financial literacy sufficient to manage expenses against a budget, forecast needs, and flag variances before they become problems.
• Excellent organizational and time-management abilities, with strong attention to detail and consistent follow-through.
• Clear written and verbal communication skills for both internal coordination and external family-facing interaction.
• Proficiency with CRM and operations platforms; quick to learn new tools (Monday.com, Acuity, Mailchimp, QuickBooks, and Google Workspace are all in use at MAGIS).
• Comfortable and experienced using AI models as part of daily work — tools like Claude, Gemini, and ChatGPT should already be in your workflow, not something you're curious about trying.
• Must pass a background check and be comfortable with youth-safety standards.
• Bachelor's degree in Business, Sports Management, Operations, or a related field preferred — or equivalent demonstrated experience.
• Background in sports, fitness, education, or a youth-serving organization is a strong plus.
• Self-motivated, proactive, and able to develop solutions quickly.
• Genuine warmth with kids, parents, and teammates.
• The humility to follow a system and the confidence to improve it.

Physical Demands and Work Environment

• Ability to lift, move, and transport training equipment as needed.
• Must be able to work outdoors in varying weather conditions during coaching sessions.
• Ability to work flexible hours, including some evenings for coaching sessions; primarily daytime hours for administrative responsibilities.
• Valid driver's license with the ability to travel between training facilities.

Employment Type

Full-Time

Location

Memphis, TN

Compensation

$60,000–$66,000/year salary + bonus; 401(k) with employer match; quarterly and annual bonus incentives based on performance and attainment of KPIs

Desired Starting Date

November/December 2026