Director of Consumer Experience & Loyalty

The Resume Database is seeking a Head of Consumer Experience in Detroit, Michigan, to lead the consumer experience function. This position involves managing consumer support across channels and ensuring timely and effective consumer engagement that reflects the brand's values.

With over 5 years of experience in consumer care required, the role aims to build loyalty and trust with consumers while improving organizational understanding through their feedback.

Candidates should have a strong passion for enhancing the consumer experience and making a meaningful impact within a fast-growing company.