Director of Business Development

Why Join Moments Hospice?

At Moments Hospice, we never want our staff to have to stress about their commute. That's why our winning compensation package includes a fleet car benefit option with gas and insurance covered. Enjoy a vehicle for both business and personal use at a minimal cost to you. We fuel more than just your career when you join our team

Responsibilities:

• Directs all Business Development and Marketing activities in Assigned Region - Develops and Implements Programs focused on growth of hospice revenue, patient census, and partnering opportunities.
  • Develops and implements strategic sales plan under the RDBD
  • Contributes to developing overall marketing plan and budget and managing implementation
  • Develops and implements plans for vacancy coverage of sales territories
  • Works with internal stakeholders to develop business development activities that align with operational and clinical goals
  • Accompanies the Region’s Operations Directors, Clinical Managers/Directors, and/or Business Development staff in customer calls, program/project implementations, and service recovery
  • Maximizes all opportunities in the process of closing a referral resulting in market share growth
  • Tracks and analyzes market and performance trends of the Business Development Teams to identify and proactively capitalize areas of opportunity and improve upon weaknesses
  • Maintain all sales and marketing guidelines, policies, and procedures
  • Foster internal relationships between Business Development, Clinical and Operational teams to enhance teamwork and generate referral relationships
  • Identifies and builds effective centers of influence, networking with hospitals, skilled nursing facilities, assisted living facilities, independent senior buildings, physicians, community organizations, and other professionals to maximize revenue
  • Creates and implements mechanisms for reporting sales strategy and progress to leadership team
  • Promotes relationship building, sales, and marketing efforts through public speaking engagements
  • Represents the organization in targeted local and state professional organizations, conferences, trade shows, and other activities
  • Fosters, develops and maintains positive and effective relationships with the media, community leaders, churches, and other potential referral sources, along with traditional referral sources
  • Identifies and facilitates implementation of marketing-related events for assigned Region, both internal and external, such as health fairs and other community events on a regular basis to foster positive community relations and to provide service to the geriatric community.
• Oversees assigned Business Development teams, Provides support, training and technical assistance to Business Development Teams Hospice Care Consultants, towards the achievement of customer satisfaction, revenue growth, and long-term account goals, in line with company core mission and values.
  • Manages the training process for business development teams, including Hospice Care Consultants, Liaisons, Managers, and/or Directors
  • Directs and coaches Business Development team members throughout the assigned market to meet or exceed their sales goals, including their activity, conversion, admission and sales growth goals
  • Defines, establishes and promotes performance expectations for direct reports to understand and demonstrate excellence through high quality and consistent performance
  • Creates training programs and teaches a repeatable, successful sales process to all Business Development Teams, through needs-based selling techniques to include creative lead follow-up, advancement of sales, and handling objections.
  • Directs and oversees the regional and local teams to consistently use the customer relationship and marketing information system (CRM) to document, develop and maximize use of the database
  • Lead accountability of Business Development Teams by providing tools and following through on expected results and maintaining all policies, procedures and protocols
  • Continually analyzes accounts and markets to determine changing sales potential, ensuring Business Development Teams are adapting to meet the needs of these changes
  • Creates positive culture of growth and development on sales team for the purposes of retention
• Provides overall support to operations as it pertains to Business Development, Region goals and overall company goals.
  • Contributes to the development of annual sales plan forecasting and overall business plans of assigned region with the RDBD and RDCO for the Region.
  • Understands and conveys clearly the services and programs that Moments Hospice offers and consultatively engages and makes recommendations to prospects and customers
  • Identifies areas where cross functional team members can partner to enhance the overall business development process through solution-based approach
  • Provides support and training on customer service in alignment with Moments values
  • Participates in each branch’s strategic planning, for the purpose of aligning sales and marketing with overall branch goals
  • Ensures referral to admission process is being followed and implemented by all teams
  • Maintains all Moments Hospice Policies and Protocols
• All other duties as assigned.

Benefits:

• Competitive salary
• Company car with fuel and insurance covered
• Comprehensive health, dental, and vision insurance
• Flexible scheduling options
• Generous PTO accruing immediately, plus additional sick leave
• 401(k) with company matching

$100,000 - $140,000 a year