Hill Physicians Medical Group is seeking a Customer Experience and Engagement Director to lead the contact center, member experience, and data/IT strategy. You will develop enterprise initiatives, manage a high-performing team, and drive satisfaction, growth, and retention.
The role requires a BA/BS, 6–8 years in customer experience, and 5 years of staff management, with strong communication and analytical skills. Collaboration with cross-functional teams is essential.
#J-18808-LjbffrDirector, Member Experience & Engagement in san ramon at Unknown Company
This position is listed as full time and onsite.