Director, Enterprise Client Experience & Loyalty

HDR is seeking a seasoned Client Experience Director to lead enterprise‑wide client experience strategy, strengthening client relationships and outcomes. You will align cross‑group teams around a client‑centered approach, drive continuous improvement, and measure success with CX metrics including NPS. This role is based in HDR offices across the U.S.

and requires senior leadership presence. Responsibilities include guiding the CX program, translating insights into actions, and coaching leaders