Director, AI-Enhanced Customer Engagement Platforms

Best Egg, now part of Barclays, seeks a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.

This role focuses on platform ownership, configuration, and continuous improvement, not software engineering or frontline management, and requires strong experience in operations, platform management, and vendor relationships with platforms such as Zendesk and telephony/IVR.