Best Egg, a Barclays-backed financial platform, seeks a Director of Customer Engagement & Agent Platforms to own and optimize systems for customer engagement and agent execution across operations. You will ensure platforms support originations, servicing, and collections, focusing on configuration and continuous improvement rather than software engineering.
The role demands strategic oversight of workforce management, AI-enabled features, and vendor relationships, with collaboration across
#J-18808-LjbffrDirector, AI-Driven Customer Engagement & Agent Platforms in wilmington at Unknown Company
This position is listed as full time and onsite.