Desktop/Tech Support (Jr)

Role: IT Services – Desktop/Tech Support (Jr)

• Start Date: October 28, 2026
• Length: 2 years (End Date: October 27, 2028)
• Pay Rate: $28/hour
• Location: Onsite Bothell or Bellevue

MOST IMPORTANT SKILLS NEEDED

• Hands-on desktop and laptop technical support experience, including hardware and software troubleshooting.
• Experience configuring, imaging, and deploying workstations for new and existing users.
• Strong knowledge of computer hardware components, configurations, and software applications.
• Experience troubleshooting LAN, network connectivity, server, and telecommunications issues.
• Experience re-imaging computers, performing data migrations, and restoring user data.
• Familiarity with IT ticketing systems and incident resolution.
• Ability to provide remote technical support and resolve end-user issues.
• Strong problem-solving skills and customer service mindset.

Team Name/Organization: IT Services – Desktop/Technical Support

Daily Responsibilities:

• Provide hands-on technical support for desktop and laptop users.
• Diagnose and troubleshoot hardware and software issues.
• Configure and deploy workstations for new employees.
• Upgrade existing computer equipment and software.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, and connectivity issues.
• Document and manage support requests through an IT ticketing system as needed.
• Re-image computers and perform data migrations and restorations.
• Provide remote troubleshooting and technical assistance.
• Ensure end users have functional hardware, software, and connectivity.

Tools/Technologies Used:

• Desktop and laptop hardware
• Workstation imaging and configuration tools
• LAN and network connectivity systems
• Servers and telecommunications systems
• IT ticketing systems
• Data migration and restoration tools
• Remote troubleshooting/support tools

Required Qualifications

• Working knowledge of desktop and laptop hardware components and configurations.
• Strong software troubleshooting experience.
• Ability to diagnose and resolve hardware and software problems.
• Experience configuring, upgrading, and maintaining workstations.
• Knowledge of LAN, server, and network connectivity troubleshooting.
• Ability to re-image computers and perform data migrations and restorations.
• Ability to troubleshoot technical issues remotely.
• Experience supporting end users and resolving technical problems.

Desired Qualifications

• Experience using enterprise IT ticketing systems such as ServiceNow or Jira Service Management.
• Familiarity with Windows operating systems and Microsoft 365.
• Experience with Active Directory and user account administration.
• Familiarity with workstation deployment and imaging tools such as SCCM/MECM, Intune, or similar platforms.
• Previous experience working in a corporate IT help desk or desktop support environment.
• CompTIA A+ or similar IT support certification.