Hardware/Software Support RoleThis role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
The job will require travel between offices (up to 150 miles).Responsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and asset reclaimShipping coordinationData backup and data recovery coordinationHardware refreshWarranty and out-of-warranty repair and replacementDepot servicesWalk up supportSpare parts managementGood knowledge/hand-on on supporting VDI 1st level troubleshootingExecutive (VIP) supportAudio and video support including health checksInventory and asset management – depot operationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesRequirements/Qualifications:Prefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with imaging Windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)Networked printer experience (queue creation, server maintenance, etc.