Job TitleCandidate with 7+ years of experience with excellent organizational skills.Previous experience of working in an IT support role with excellent IT skills and computer literacy.Previous experience within a customer service role.Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Ability to demonstrate practical troubleshooting and problem analysis techniques.Good attention to detail and ability to show initiative.Ability to plan and prioritizes work load without supervision.Ability to prioritizes, manage and perform under pressure to meet SLA’s.Excellent knowledge of Customer Service best practice.Willing to work flexibly and with enthusiasm.Technical skills required –Basic understanding of hardware / software / network problem diagnosis / resolution via telephone for customer’s end usersRoute problems to internal I.M. support staff. Help desk, customer service, and support experience with problem solving involvingHardware, software, and networks.
Phone support experience necessary. Windows Operating systems, Clients: Windows XP, Windows 2000, Windows 98Remote desktop connectivity applications: RDP, PCAnywhere, MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/ExchangeInternet browsers (e.g. Explorer, Netscape and Firefox), VPN and remote dial-in users, Support for laptop, desktops, and printers, PDA and blackberry support.