IG Consulting is the professional services division of Insight Global. We are innovative problem solvers who deliver value through talent and technology. Our people-first culture is built on collaboration, growth, and a commitment to helping our clients solve complex business challenges. With access to talent in over 50 countries and global delivery capabilities, we provide world-class technical and talent solutions to Fortune 500 organizations.
Position Overview:
The Director of Delivery is responsible for the successful execution and operational oversight of a portfolio of professional services programs, ranging from custom project engagements to fully outsourced managed services. This leader ensures delivery excellence, drives business outcomes, develops high-performing teams, and serves as a trusted advisor to clients and executive stakeholders.
Key Responsibilities:
- Own end-to-end delivery of a portfolio of programs while ensuring alignment with client objectives, contractual commitments, and business strategy.
- Establish delivery standards, governance frameworks, and operational best practices across engagements.
- Translate strategic objectives into executable roadmaps, milestones, and measurable outcomes.
- Drive consistency in delivery while maintaining flexibility to meet client-specific needs.
- Lead, mentor, and develop Project Managers and Program Managers across multiple engagements.
- Create a culture of accountability, continuous improvement, and professional growth.
- Identify capability gaps and partner with leadership to support hiring, onboarding, and training initiatives.
- Foster a collaborative, high-performing delivery organization.
Client & Stakeholder Management
- Serve as the senior escalation point for clients, ensuring transparency, trust, and successful outcomes.
- Partner with Sales, Account Management, and Executive Leadership during pre-sales, solution design, and delivery transitions.
- Lead executive-level communications, including business reviews, risk discussions, negotiations, and value realization conversations.
- Own portfolio financial performance, including revenue, profitability, utilization, forecasting, and cost management.
- Ensure programs are delivered within scope, budget, and timeline expectations.
- Drive effective resource planning and demand management.
- Collaborate with Sales and Solutions teams on scope management, change orders, and commercial risk mitigation.
Delivery Governance & Risk Management
- Implement governance frameworks covering status reporting, issue management, and risk escalation.
- Proactively identify and mitigate delivery, operational, and client risks.
- Drive disciplined change management and scope control processes.
- Ensure compliance with contractual obligations, internal policies, and regulatory requirements.
Operational Excellence
- Continuously improve delivery methodologies, tools, and best practices.
- Utilize KPIs and performance metrics to drive operational improvements and delivery quality.
- Champion efficiency, scalability, and standardization across the portfolio.
Qualifications
Required Experience
- 10+ years of experience in program management, engineering leadership, operations strategy, or technical consulting.
- Experience delivering programs within Utilities, Oil & Gas, or related technology environments.
- Proven success managing a portfolio of programs and delivering measurable business outcomes.
- Strong understanding of project management, program management, and professional services delivery.
- Experience working with OKRs, KPIs, and organizational performance frameworks.
Domain Expertise
Strong understanding of:
- Land acquisition processes
- Permitting and regulatory compliance
- Easements and land rights coordination
- Stakeholder management and cross-functional collaboration
Preferred Qualifications
- Background in engineering, utility operations, or utility networks.
- Experience leading programs across field operations, engineering, and technology organizations.
- Ability to simplify complex technical concepts for business stakeholders and executives.