Dealership It Support SpecialistEasterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area.Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development.
We offer a comprehensive benefits package that includes:Health & Dental Insurance: Comprehensive coverage for you and your family.Vision Insurance: Support for your eye care needs.Life & Disability Insurance: Financial security and peace of mind.Health Savings Account (HSA): Flexible spending for health care needs.401(k) with Company Matching: Investing in your financial future.Paid Time Off (PTO) & Parental Leave: Balancing work and life.Flexible Schedule: Promoting work-life harmony.Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth.Employee Discounts: Exclusive savings on vehicles and services.As a Dealership IT Support Specialist, your duties will include:Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations.Managing relationships with IT vendors, ensuring services and products meet our standards and needs.Overseeing the installation, configuration, and support of dealership-specific software such as CDK.Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment.Ensuring all IT-related operations adhere to industry standards and company policies.Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency.The ideal candidate will:Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments.Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware.Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues.Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff.Be self-motivated with the ability to work independently across multiple dealership locations.Have a valid driver's license and reliable transportation for field service responsibilities.Educational background in Information Technology, Computer Science, or related field is preferred.If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.