Data Operations Analyst - Customer Data Platform (CDP)

Title: Data Operations Analyst – Customer Data Platform (CDP)

Location: Minneapolis, MN | onsite 4- days per week

Job Type: Contract (3 months)

Compensation: $75.00 - $93.00 per hour (W2)

Industry: Retail

About the Role

Our client, a leading national retailer known for delivering innovative, personalized customer experiences across digital and in-store channels, is seeking a Data Operations Analyst to support its Customer Data Platform (CDP) team. This team plays a critical role in enabling data-driven marketing initiatives, audience insights, customer identity management, and personalization capabilities that enhance customer engagement and business performance. As a Data Operations Analyst, you will work with cross-functional teams including data engineering, data science, product management, marketing, and analytics to ensure the accuracy, reliability, and usability of customer data. This role is ideal for a detail-oriented professional with strong analytical skills, experience working with large datasets, and a passion for improving data quality and reporting processes.

Key Responsibilities

• Develop, update, and maintain operational, audience, and performance dashboards using Power BI or Tableau.
• Write and execute SQL queries to analyze, validate, reconcile, and troubleshoot large datasets.
• Monitor data pipelines and identify anomalies, inconsistencies, or quality issues.
• Investigate data discrepancies, perform root cause analysis, and document findings.
• Partner with engineering, product, and analytics teams to resolve data-related issues.
• Create and maintain documentation including data definitions, business rules, reporting methodologies, and validation procedures.
• Support recurring operational reporting and identify opportunities for automation and process improvements.
• Improve dashboard functionality, reporting efficiency, and overall data accessibility.
• Coordinate with stakeholders to gather requirements, validate outputs, and support project deliverables.
• Contribute to Customer Data Platform initiatives by ensuring timely completion of assigned analysis and reporting activities.

Qualifications Required

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience in data operations, data analytics, business intelligence, or a related technical field.
• Experience working with Customer Data Platforms (CDPs), customer identity solutions, audience management platforms, or marketing technology ecosystems.
• Hands‑on experience developing and maintaining dashboards using Power BI or Tableau.
• Strong SQL skills with experience querying, analyzing, validating, and reconciling large datasets.
• Experience working with Google Cloud Platform (GCP) and BigQuery.
• Knowledge of data quality monitoring, anomaly detection, and root cause analysis.
• Experience documenting data processes, reporting standards, and operational procedures.
• Strong analytical, problem-solving, and critical‑thinking skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to work independently while effectively communicating technical findings to both technical and non‑technical stakeholders.

Preferred Qualifications

• Knowledge of customer analytics, loyalty programs, retail analytics, merchandising, or marketing measurement.
• Experience supporting cloud‑based data processing, reporting, and validation workflows within GCP and BigQuery environments.
• Proficiency with Python, scripting, or advanced business intelligence capabilities used to automate reporting and analysis.
• Experience working in Agile environments and collaborating with product and engineering teams.
• Familiarity with collaboration and project management tools such as Jira and Confluence.
• Experience improving reporting processes through automation and workflow optimization.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.