Data Analyst for Genesys Telephony SystemWork location: TelecommuteWork hours: 9am to 5pm (ET) with occasional after hours work during go live support for implementation.Position background:Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.Top 5-10 responsibilities:Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.The focus will be for development work for the migration and during SIT and UAT testing.So while the candidate will work with the dev team as their primary focus, they will work with all groups to complete the migration, opening vendor tickets and assisting with testing and development of Cloud functions and testing.Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.Skills/attributes preferred: Certifications and experience directly with implementation of Genesys migrations to the Cloud. Does this position require a professional license or certification: Would desire a Genesys certified person so that they can directly open support tickets.Required Skills: Data Analysis Additional Skills: Big DataThis is a high PRIORITY requisition.