CYARA Automation EngineerLead automation engineer with hands-on experience in the voice channel leveraging CYARA automation testing tool.
Experience in IVR CYARA tool sets - Velocity, CYARA Virtual Agent, CYARA Cruncher, etc. Extensive testing background in leading contact center applications and performance testing leveraging the automation tools and frameworks.
Experience in portal testing for IVR applications on platforms such as Genesys and Avyaya. Able to adopt a continuous testing approach and add efficiency to the way teams work, speed to adopting innovations, and quality.
Experience in planning, defining test strategy/test cases, provide QA estimates, and provide test management and test reporting throughout the testing cycle. Able to apply the IVR testing best practices to evaluate usability, scenario simulation, flow testing, voice recognition testing, compliance with industry standards, etc.