What you'll be doing…
- Developing and maintaining knowledge of company products and corresponding systems to make accurate revenue decisions.
- Fielding and resolving billing and service concerns from clients and external partners.
- Working with active clients to understand circumstances surrounding past due balances, including billing concerns, service issues, and financial challenges.
- Negotiating solutions with clients, including payment arrangements and other appropriate resolutions within established guidelines.
- Partnering with internal service and sales teams to research and resolve client billing or service concerns.
- Researching and analyzing customer accounts and individual client circumstances to support problem solving.
- Communicating with clients through phone and written communication and completing related account follow-up and administrative work.
The right person has…
- High School diploma and a minimum of 3 years of experience in customer service, finance, accounting, or payroll.
- Strong organization, communication, problem-solving, and decision-making skills.
- Comfort in communicating directly with clients, handling difficult or sensitive conversations, and evaluating situations that may require judgment.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Preferred knowledge of Microsoft Word, Excel, and Access.
Shift:
During training, 8a-5p Monday through Friday.
Upon completion of training, 11am - 8pm.
Hybrid - Tuesday - Thursday onsite, Monday & Friday remote
Interested? Contact me directly to learn more!
```
Customer Support Specialist in Rochester at blueStone Solutions Group
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely. It was posted 2 days ago.