Customer Support Engineer Support the Tools That Power the World
Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide.
At Kokusai Electric Semiconductor Engineering Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer II supporting Micron in Manassas VA provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites. This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.
Mechanical, Electrical, Mechatronics, or related engineering graduates Early-career engineers (0–3 years' experience) Technically curious individuals who enjoy troubleshooting and customer interaction Engineers who want structured learning and real-world impact
You don't need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.
Phase 1 – Structured Training Combination of classroom instruction and on-the-job training (OJT) Preventive maintenance (PM) and corrective maintenance (CM) fundamentals Exposure to KSEC administrative systems and technical databases Phase 2 – Guided Customer Support Perform preventive maintenance with supervision Begin direct interaction with customer engineering teams Support multiple customer tool sets Act as a professional liaison between customers and internal support teams
Perform preventive maintenance on advanced semiconductor equipment Follow KSEC and customer safety protocols at all times Support equipment installation or removal as required Complete documentation and administrative reporting accurately Provide feedback to technical support and engineering teams Maintain professional, customer-facing behavior
Customer communication and technical professionalism Multi-tool platform familiarity across customer environments
Structured onboarding and classroom training Mentorship from experienced Customer and Field Engineers Exposure to multiple customer tool sets 0–3 years' experience in electro-mechanical support, maintenance, or related roles
Strong mechanical aptitude
Basic understanding of electrical systems and troubleshooting fundamentals
Flexibility for travel (as needed) and schedule adjustments
Like working directly with customers Want structured learning and mentorship Prefer real equipment over purely theoretical work Are comfortable in cleanroom and industrial environments
Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Customer Support Engineering in manassas at Unknown Company
This position is listed as full time and onsite.