Customer Success ManagerAs a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru's unified, AI-powered platform.This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team.You will lead onboarding and enablement at scale, drive product adoption, and proactively engage customers to ensure they realize value quickly. Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience.What You'll DoManage a high-volume portfolio (150+ commercial customers) with a focus on scale and efficiencyDrive onboarding, adoption, retention, and expansion across your book of businessDevelop repeatable success plans tailored to customer segmentsLead training sessions, webinars, and business reviews to demonstrate valueMonitor product usage and proactively engage customers to improve outcomesIdentify expansion opportunities and partner with Sales to drive growthAct as the voice of the customer, sharing feedback with Product and internal teamsCollaborate cross-functionally to deliver a seamless customer experienceWhat You'll Bring1–3+ years of customer-facing experience in SaaS or a high-growth environmentExperience managing a high-volume book of business (ARR ~$2M–$5M)Strong ability to prioritize, multitask, and operate efficiently at scaleExcellent communication and presentation skillsExperience with tools like HubSpot, Zendesk, Jira, or similarCustomer-first mindset with a focus on driving outcomes and retentionBenefits & PerksCompetitive salaryHybrid work environment (3 days in office per week)100% individual and dependent medical + dental + vision coverage401(K) with a 4% company match20 days PTOIru Wellness Week the first week in JulyEquity for full-time employeesIn-office lunch stipend providedUp to 16 weeks of paid leave for new parentsPaid Family and Medical LeaveModern Health mental health benefits for individuals and dependentsFertility benefitsWorking Advantage employee discountsOnsite fitness centerFree parkingExciting opportunities for career growthWe are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far.
If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.