Coldwater Law Offices Lillis & Jansen PC | Full time
Customer Service Representative, Work from Home
Memphis, United States | Posted on 08/21/2022
Lillis & Jansen PC .HIRING for aCustomer Service Representative
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Customer Service Representative will be responsible for working from a home office and local REMOTELY.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC . To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
- Ensure customer satisfaction and provide professional support.
- Communicate and coordinating with colleagues as necessary.
- Communicate with customers through various channels (i.e., phone, email, chat, etc.).
- Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Knowledgeable in our products and services
- Keep records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
- At least 18 years of age
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
- Familiarity with CRM systems and practices
- High school diploma or equivalent
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- 2 years of recent financial experience
- Ability to contribute in a fast paced, team-oriented environment