Customer Service Representative

Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

Requirements:

A positive attitude
Pass a background check
High school diploma or equivalent

Benefits:

Health Insurance
Dental & Vision Insurance
401(k) & 401(k) Match
Paid Training
Paid Time Off
Employee Discount

Responsibilities:

Greets customers promptly and courteously.
Remains professional and resourceful when assisting customers by telephone or in-person.
Provides product and funding information to customers.
Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.
Schedule:

Schedule:8-hour shift
Day shift Monday to Friday
On Call Weekend availability