Position: Support Center Agent
Duration: Long Term
Location: Rockville, MD/ Tysons, VA (Hybrid)
Job Description:
-Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CLIENT Support Center systems
-Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
-Responds to customer requests by providing functional and navigational support of CLIENT Support Center systems.
-Assists firms with routine questions regarding credentialing, systems usage and issues.
-Confers with senior CLIENT Support Center staff and subject matter experts for guidance on complex issues as appropriate.
-Documents all incoming customer inquiries as necessary per CLIENT Support Center procedures and policies.
-Develops proficiency on registration rules.
-Utilizes computer resources and software applications as necessary.
-Demonstration of CLIENT’s values.
-Collaboration, both in-person and virtually, in furtherance of CLIENT’s mission of investor protection and market integrity.
#LI-CGTS
#TS-0455
Customer Service Representative in Rockville at Unisys
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and hybrid. It was posted 2 days ago.