Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Customer Service Collections AssociatePay: From $17.00/hour Schedule: Full-time Start Date: Immediate openings (interviews happening now)If you've worked in retail, a food bank, fast food, or any high-volume customer-facing job, you already have the skills that matter here: staying calm, communicating clearly, and helping people solve problems—backed by a structured process and coaching.Why You'll Want To Apply ASAPHiring now: We're actively scheduling interviews and filling seats quicklyPaid training + coaching: You'll learn the scripts, systems, and compliance basics—no guessingRemote option after you're up to speed: This role starts in person. After training and once you consistently meet performance expectations (KPIs), you can transition to work from home (typically around 45 days)Benefits package available: Medical, dental, vision, 401(k), and PTOStable, full-time hours: A consistent schedule in a professional call center environmentGrowth opportunity: Clear path to develop and move up as you build performanceAbout The CompanyWe're a professional accounts receivable management company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.What You'll Do (Customer Service + Collections)This is a customer service call center job where you'll help consumers resolve past-due accounts through respectful, solutions-based conversations.Handle inbound and outbound calls about account balances and payment optionsProvide a positive customer experience while staying confident and professionalSet up payment arrangements within approved guidelinesAnswer questions, handle basic disputes, and route requests appropriatelyAccurately document account activity in internal systemsMeet expectations for call quality, productivity, and KPIsFollow company policies and compliance requirements, including FDCPA and related regulationsWho This Role Is Great For (Especially If You're Coming From Retail/Fast Food)You'll do well here if you've worked in:Retail customer service (cashier, sales associate, store associate, front end)Fast food / quick service restaurants (crew member, shift lead, drive-thru, counter service)Food bank / nonprofit service roles (intake, client services, distribution support) …and you're ready for a more structured role with consistent hours, training, and advancement.What We're Looking ForRequired:Strong communication skills and comfort speaking on the phoneCustomer service mindset—able to be firm, fair, and respectfulBasic computer skills (able to navigate multiple screens/systems)Strong attention to detail and accurate documentationAbility to handle sensitive conversations and maintain confidentialityReliable attendance and punctualityPreferred (not required):6+ months in customer service, call center, collections, accounts receivable, or financial servicesBilingual skills a plusWork Environment & Location (Important)Fast-paced, team-oriented call center with training and ongoing supportWork Location: In person to start.

After training and once you consistently meet KPIs (typically ~45 days), you may transition to work from home.Equal Opportunity EmployerWe are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.