Responsibilities
- Provide maintenance support across Basecamp platforms, including troubleshooting and issue resolution
- Own and manage escalations end-to-end, ensuring timely resolution and clear status communication
- Partner with technology and business stakeholders to address system and data-related issues
- Support stale action plan closure activities
- Manage escalations and access requests
- Perform backend updates, including table maintenance and uploader/DCT processes
- Remediate DCIM-related issues
- Conduct User Acceptance Testing (UAT) for Appian/Angular applications
- Maintain and update alerts within the Basecamp portal
- Manage portal access requests and permissions
- Maintain link inventories and ensure accuracy of resources
- Add and update links, reports, and resources within the portal
- Confirm alignment with ODIN standards
- Process reporting access requests
- Investigate and escalate data issues
- Perform quality monitoring and data validation activities
- Conduct daily report validation for APRE/LED reporting outputs
- Support access requests and onboarding
- Perform survey updates and configuration changes
- Own and manage escalations related to tool functionality
Requirements
- 3+ years of experience in operations support, systems support, or analytics environments
- Experience managing access requests, escalations, and issue resolution
- Strong analytical and problem-solving skills with attention to detail
- Experience with reporting, data validation, or quality monitoring
- Demonstrated ability to manage multiple priorities and stakeholders
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