Customer Quality Champion, Principal Project Engineering Manager-19007

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

An experienced semiconductor Project Engineering leader with a passion for customer success, quality excellence, and continuous improvement. You combine strong customer quality leadership with deep semiconductor expertise and a solid understanding of digital and/or mixed-signal IP development, verification, integration, and signoff methodologies.

You are a trusted customer advocate who can drive cross-functional alignment, lead complex quality initiatives, and strengthen product quality, customer satisfaction, and execution performance.

What You’ll Be Doing

• Serve as the Customer Quality Champion for assigned strategic customers, building trusted relationships, representing the voice of the customer, and driving successful outcomes.
• Develop deep understanding of customer workflows, product use, silicon bring-up, and debug challenges to assess quality risks, customer impact, and execution priorities.
• Lead cross-functional problem-solving and escalation management, driving 8D, RCCA, corrective and preventive actions through clear communication and closure.
• Proactively identify and mitigate customer quality and execution risks, translating feedback, bring-up findings, and lessons learned into systemic improvement actions.
• Drive quality operating rhythms and improvement programs through reviews, dashboards, metrics, action tracking, and clear tradeoff decisions across schedule, quality, and customer impact.

The Impact You Will Have

• Improve customer satisfaction, trust, and long-term partnerships through consistent quality execution and responsiveness.
• Reduce customer escalations by improving turnaround time, resolution effectiveness, and proactive issue management.
• Strengthen product quality and release readiness through risk management, prevention, and continuous improvement.
• Improve customer quality metrics, scorecards, and business review outcomes through disciplined quality focus and follow-through.
• Drive organizational alignment and accountability around customer requirements, commitments, and systemic issue resolution.

What You’ll Need

• BS or MS in Electrical Engineering, Computer Engineering, or a related field, with 10+ years of semiconductor industry experience in engineering, quality, verification, methodology, program management, or customer-facing technical leadership.
• Strong digital and/or mixed-signal IP methodology expertise, including development, verification, integration, signoff, silicon validation, and bring-up.
• Proven experience leading customer escalations, 8Ds, RCCAs, corrective actions, and continuous improvement initiatives in complex semiconductor environments.
• Strong understanding of semiconductor product development, quality systems, risk management, and release-readiness processes, with the ability to lead cross-functional programs and drive results without direct authority.
• Excellent communication, executive presentation, stakeholder management, and execution discipline, including use of dashboards, metrics, status reporting, and tools such as Microsoft Project, Confluence, and Jira.

Who You Are

• A customer advocate and trusted advisor who builds credibility and long-term partnerships.
• A strong technical and quality leader with the judgment to guide complex customer and engineering situations.
• A structured problem solver who drives accountability, closure, and systemic issue resolution.
• A proactive risk manager who anticipates customer impact and acts early to prevent escalation.
• An effective communicator and champion of continuous improvement who works across customers, executives, and engineering teams.

Team you will be a part of:

You will work across Engineering, Verification, Methodology, Quality, Program Management, and Customer Support organizations to strengthen customer relationships, improve product quality, and drive continuous improvement across Synopsys.

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