Customer Operations Associate

Customer Operations AssociateFounded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App. The Betr super app currently consists of Picks, Social Sportsbook, Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products. Betr has one million paying users and is one of the fastest growing companies in the industry.Betr is also the world's most followed real money gaming brand on social media.Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base.

The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs.

Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules. This role is based in our Miami, Florida HQ.About The Role:Support and resolve user issues and inquiries in a professional and timely mannerUse email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding supportCapture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.Review and approve player deposits and withdrawal requestsReview accounts for potential irregularities and conduct basic account investigationsConduct due diligence investigations based on internal processesResolve bet and contest inquiries regarding sporting rules & account and billing inquiries from usersProvide technical assistance to fans regarding our mobile applicationAbility to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issuesAbout You:2+ years' experience in customer focused roleDetail oriented with the ability to make data-driven decisions to improve customer communication performanceKnowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferredExperience with payment providers (PayPal, Online Banking, card processing)Experience working with Customer Support tools like intercom etc.Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectivelyAbility to listen attentively to user needs and concerns; demonstrate empathy and build rapportAbility to multitask efficiently and effectivelySelf-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilitiesBonus Points:A lifelong, passionate sports fan with a deep understanding of how to engage fansBetr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences.

We encourage people from underrepresented backgrounds to applyThank you for your interest in Betr. We look forward to reviewing your application.