Entergy is seeking a Program Manager for Customer Experience Initiatives to design, implement, and optimize residential customer programs across billing, payments, outage communications, and affordability challenges. You will build roadmaps, define KPIs, and drive measurable improvements in the customer journey through cross-functional collaboration with regulatory and leadership teams.
You will develop compelling business cases, secure senior leadership buy-in, and manage program delivery with
#J-18808-LjbffrCustomer Experience Program Lead — Roadmaps & ROI in new orleans at Unknown Company
This position is listed as full time and onsite.