Customer Care Representative

Customer Care Representative

Location: Elkhart, IN (100% Onsite)
Salary: $34,000 - $39,000
Days/Hours: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

About the Role

Our client is seeking a Customer Care Representative to support its customer service team. This role combines customer service, call center support, payment processing, account management, and administrative duties. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a fast-paced environment.

Key Responsibilities

• Handle customer interactions via phone, email, and CRM system.
• Process customer payments accurately and efficiently.
• Assist customers with account questions, updates, and service requests.
• Support call center operations by handling incoming customer calls.
• Manage customer accounts and maintain accurate records within the CRM.
• Investigate and process customer refunds and payment disputes.
• Perform account maintenance and account cleanup activities.
• Assist with mailing invoices, customer correspondence, and other materials.
• Prepare outbound mailings and process incoming mail from customers.
• Assist with front desk coverage and customer reception as needed.
• Help manage lost and found items and related customer inquiries.
• Support fulfillment and administrative projects as assigned.
• Complete additional customer service and office support duties as needed.

Qualifications

• Previous customer service, call center, administrative, or office support experience preferred.
• Strong verbal and written communication skills.
• Experience handling customer payments, account updates, billing inquiries, or dispute resolution is a plus.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and CRM systems.
• Professional and customer-focused attitude.