Crew Member

Benefits:

Competitive salary

Employee discounts

Flexible schedule

Paid time off

Training & development

Summary: The Cheba Hut Crew Member is responsible for crafting great food, providing positive interactions, taking pride in their work, and supporting standard operating procedures at the shop level. This position requires the ability to communicate effectively, prioritize tasks, work in a diverse and collaborative environment, and maintain a positive attitude.

The Crew Member will report to the General Manager with accountability to the Assistant General Manager (if applicable).

Duties and Responsibilities:

Engage Customers with Authentic Interactions

Create a Unique and Enjoyable Environment for Customers and Coworkers

Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures

Maintain a Clean and Safe Work Environment for Customers and Crew

Engage Customers with Authentic Interactions

Strive to go above and beyond customers’ expectations

Maintain an “interaction over the transaction” mindset

Engage customers in genuine interactions at every opportunity (register, line, lobby, etc.)

Have a working knowledge of our products and Cheba Hut history

Provide answers to customer questions and make personal recommendations for menu items

Accept payments and handle cash on behalf of Cheba Hut per cash handling procedures

Create a Unique and Enjoyable Environment for Customers and Coworkers

Live our culture every shift – give a damn and take pride – Uphold the “Big 4”

Understand “non-verbal” communication to identify customer issues

Embrace individuality and be respectful of the people around you

Execute a high level of communication skills in both positive and negative situations.

Maintain awareness of the “vibe” – identify areas of the shop that need attention

Communicate sensitive and pertinent information quickly and effectively

Exercise empathy and H.A.R.T. when navigating customer complaints

Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures

Stay up to date with standard operating procedures

Practice F.I.F.O. to ensure our products are fresh and complete prep in a timely manner

Practice correct labeling procedures and verify products are within the shelf life date

Utilize recipe cards and follow all steps correctly

Maintain proper food handling, safety, and sanitation

Maintain a Clean and Safe Work Environment for Customers and Crew

Always keep your head on a swivel – high level awareness of surroundings

Must have completed Cheba Hut Food Safety and Prevention Training

Keep customer service areas clean and sanitized

Maintain cleanliness in BOH

Perform opening, closing, and shift change duties per standard operating procedures

Clean as you go – never leave a mess after a project is completed

Understand how to properly clean and sanitize surfaces

Abide by shop specific employee health and safety policies

Communicate and complete incident reports, when necessary, in a timely manner

Required Experience, Skills & Abilities:

Uphold Cheba Hut Core Values

Think and act shop / customer first

Demonstrate integrity

Demonstrate self-direction

State required food handling and alcohol safety certifications

Willingness to solve complicated problems and see projects through to completion

Analytical skills to study problems and records to identify solutions

Team-oriented attitude

Ability to manage time and effectively prioritize numerous projects at one time

Strong interpersonal skills to develop and maintain crew and customer relationships

Willingness to adopt S.O.P. changes

Working Conditions:

Ability to lift 47lbs

Stamina to work an 8 -hour shift

Ability to stand for up to 8 hours per day

Ability to work under mentally and physically stressful situations

Ability to work in team environment with high levels of collaboration

Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables

Overtime may be required

Must be comfortable with marijuana themed culture