Concessions Supervisor - Lumen FieldBecome a part of the Levy team at Lumen Field, home of the Seattle Seahawks, Seattle Sounders FC, OL Reign, and world-class concerts and events. As a Concessions Supervisor, you are responsible for directing and responding to guest needs across multiple stands during an event. You will also oversee the set-up and breakdown of the event once it ends.Compensation & Benefits:Pay Rate: $31.18 per hourFree ParkingStaff meal provided each shiftPro Shop employee discountEssential Duties and Responsibilities:Guest SupportEstablish connections with guests while understanding suggestive and upselling techniquesProvide attentive service to guests, ensuring comfort and support from initial contact through the duration of the eventHelp resolve guest complaints/feedback, following up to make sure their needs are metEvent OperationsComprehend all event paperwork and reportsMaintain knowledge of all menu offerings and location presentation guidelinesConduct post event inventory checks and restock if neededCreate, modify, and close sales checks in point of saleComplete all event set-up and breakdown responsibilities within timelines providedKnowledge of all menu offerings and location presentation guidelinesFollows responsible alcohol service policiesSupervision:Supervise staff check-ins and breakdowns for the assigned zoneEnsure all food and beverages are appropriately displayed in concession stands throughout the eventMaintain service areas, adhering to company and state food handling and sanitation proceduresHelp resolve issues at or around assigned zoneQualifications:Previous experience in supervisory or lead roles requiredAbility to stand and walk for long periods of time while engaging with guestsSkilled in communicating with teammates, managers, and guestsCapable of lifting products and equipment up to 50 poundsAbility to react professionally and calmly in emergency situationsAbility to complete digital onboarding materials and electronic employment verificationPossess valid Washington State Food Worker Permit and ServSafe Alcohol training, & Washington State Class 12 MAST PermitMust be at least 21 years of ageMust pass background check.About Levy:The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry.
Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.Levy is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Associates of Levy are offered many fantastic benefits including free meals, free parking, merch discount, and employee assistance program. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.