Computer & Sustaining Platform Manager – Instrument Operations Platform and Planning team, Sunnyvale, CA (on‑site).
Role Overview
The primary operations interface for key internal partners (Product Management, Engineering, Regulatory, Customer Care) for our instrument platform and computing portfolio. Owns the hardware operational strategy across the full product lifecycle.
Responsibilities
- Identify, scope, and prioritize sustaining development needs for the installed base (field issues, reliability trends, cost‑down opportunities, and obsolescence), translating them into clear problem statements and executable work packages.
- Serve as the primary operations interface and relationship owner with Global Product Management, Engineering, Quality, Regulatory, Customer Care, and external manufacturing/integration partners—translating customer, regulatory, service, and cost requirements into clear operational product definitions and deployment plans.
- Define and execute the operations development roadmap (sustaining hardware and computing sub‑components), including executive‑level communication of progress, risks, and mitigation plans; own the functional checklists by project stage.
- Lead cross‑functional execution as Operations Project Lead through schedules, risk management, and stakeholder alignment; define and maintain a repeatable software image build, deployment, and validation process (major/minor releases and cybersecurity patches) with external partners, ensuring compliant execution.
- Lead the service FRU and refurbishment lifecycle for instrument operations: define parts/assemblies to stock and refurbish using reliability and cost inputs; coordinate part setup.
Essential Requirements
- Bachelor’s or Master’s degree in Engineering or a related technical discipline (MBA preferred).
- 8+ years of experience in technical program management, operations, supply chain, sustaining engineering, or product development for complex electro‑mechanical systems within a highly regulated industry (medical device, life sciences, diagnostics, aerospace, or similar), including experience influencing senior leaders and driving outcomes across functions.
- Demonstrated ownership of a multi‑program operations development portfolio (intake, scoping, prioritization, resourcing tradeoffs, integrated schedules, RAID/decision logs, and closure), with regular executive‑level communication of progress, risks, and mitigation plans.
- Hands‑on experience driving sustaining change from problem statement to implementation (e.g., field issue remediation, reliability improvement, cost‑down, supplier changes/PCNs, and end‑of‑life component replacement), including cross‑functional coordination of verification/validation and documentation updates as required.
- Proven ability to lead and influence cross‑functional teams without direct authority and to act as the primary operations interface, escalation point, and relationship owner to Engineering, Quality, Regulatory, Product Management, Customer Care, and external manufacturing/integration partners; exceptional written and verbal communication skills for aligning stakeholders and driving timely decisions.
Preferred Experience
- Defining service parts / FRU strategy for a large, distributed installed base.
- Software lifecycle management, image management, or release processes, including cybersecurity updates.
- New Product Introduction (NPI) or stage gate product development processes.
- Proficiency with Microsoft Office tools (Excel, PowerPoint, Word) for technical documentation, analysis, and executive communication.
Remote Work
This position is eligible for a remote work arrangement; additional details will be provided during the interview process.
Compensation
Annual salary range: $180,000 – $210,000. Eligible for bonus and incentive pay.
Benefits
Comprehensive benefits including medical, dental, vision insurance, 401(k), and paid time off.
EEO Statement
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. U.S. EEO posters are available online.
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