Computer Repair Technician TrainerGophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium-sized businesses. We support every stage of the technology lifecycle — computer repair, device refurbishment, sales, accessories, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we're a small company with a big mission, guided by three values: set the standard, be curious, and thrive together.This is a brand new role at Gophermods.
You won't be stepping into someone else's program, you'll be building it. If that excites you more than it intimidates you, keep reading.You'll lead cohort-based training programs, taking people with little or no repair experience and turning them into job-ready computer repair technicians through structured, hands-on instruction. Success in this role is measured by the post-training retention and job-readiness of graduates, making your ability to assess, develop, and genuinely connect with talent critical to our pipeline of future repair technicians.We're looking for someone who:Can break complex hardware repair concepts down into clear, repeatable stepsAdapts their teaching style to meet different skill levels and learning stylesIs patient, direct, and genuinely invested in student successGets energized by watching someone go from "I've never opened a laptop" to "I can do this on my own"Wants ownership of a program, not just a seat in oneWhat You'll DoTrain & FacilitateLead cohort-based training programs (45–60 days per cohort) focused on iPad, Chromebook, and MacBook hardware repairDeliver hands-on instruction covering diagnostics, disassembly, component-level repair, reassembly, and quality assuranceMaintain a structured yet supportive classroom and lab environment that mirrors real-world repair workflowsAdapt teaching methods to accommodate varying skill levels and learning styles within each cohortBuild & Improve the ProgramDevelop, maintain, and continuously improve training curriculum, lesson plans, lab exercises, and instructional materialsCreate progressive skill-building modules that take students from foundational knowledge to independent repair proficiencyIncorporate real-world repair scenarios and common failure modes into training exercisesStay current on new device models, repair techniques, OEM updates, and industry best practices to ensure training content remains relevantAssess, Track & Develop TalentDesign and implement competency-based assessments, practical skills evaluations, written tests, and hands-on repair proficiency checksEstablish clear, measurable benchmarks and performance standards for each phase of trainingProvide timely, constructive, and documented feedback to students on their progress and areas for improvementIdentify struggling students early and implement targeted intervention strategies to maximize cohort successEvaluate and identify high-potential candidates who demonstrate aptitude for advanced repair work or leadership rolesTrack cohort performance data - pass/fail rates, competency benchmarks, and post-training retention - and use it to continuously improve the programCollaborate with hiring managers and operations teams to align training outcomes with workforce needsRequirements2+ years of hands-on experience in hardware repair of Chromebooks, iPads, MacBooks, or similar consumer electronicsDemonstrated expertise in soldering, screen replacement, battery replacement, logic board diagnostics, and component-level repairPrior experience in a training, teaching, mentoring, or instructional role - formal or informalExcellent communication and presentation skills with the ability to explain complex technical concepts in accessible termsStrong understanding of repair tools, equipment, and ESD-safe work practicesPatience, adaptability, and a genuine commitment to student successReliable transportation to New Brighton, MN (on-site Monday–Friday)Able to stand, sit, and move throughout a lab setting, and lift up to 30 lbsNice to have, but not required:Apple Certified Repair (ACiT/ACMT) or similar certificationsBackground in workforce development, vocational training, or technical educationExperience building training curriculum or instructional materials from scratchFamiliarity with learning management systems (LMS) or training tracking platformsExperience working with diverse learner populations — career changers, entry-level candidates, or non-traditional studentsBenefits401(k) with 4% employer matchHealth, Dental & Vision insurance (employer pays 50% of employee premium)100% employer-paid Short-Term and Long-Term Disability10 days PTO + 10 days unpaid time off + 1 floating holiday + major holidays offParental leave and other legally required leave per applicable lawIf you're a skilled computer repair technician who's ready to teach, mentor, and build a training program from the ground up - we'd love to hear from you.Gophermods is an Equal Opportunity Employer.
We welcome applicants of all backgrounds, experiences, and identities and do not discriminate based on any protected characteristic. If you need a reasonable accommodation during the application or employment process, please let us know.