Complex Care Case Manager (Roads to Recovery) – Department of Public Health and Environment

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $64,000.00 – $90,000.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This position is a field-based position, with work mostly conducted at various locations throughout the City and County of Denver (i.e. client homes/shelters, encampments, etc.). Employees can expect to spend approximately 80% of their time in the field. When not in the field, you can expect to work in the office and/or remotely as needed. Additionally, days and hours required for this position may vary occasionally, including some evenings/nights. The office for this position is located at 201 W. Colfax Avenue, Denver, CO 80202.

What You’ll Do

Denver’s Department of Public Health and Environment (DDPHE) is dedicated to advancing Denver’s environmental and public health goals. DDPHE works collaboratively with city, state and community partners to conduct education, community engagement, and enforcement to promote healthy people, healthy pets, and a sustainable environment. DDPHE oversees a number of services related to public health and the environment and is comprised of seven divisions: Division of Shared Services and Business Operations; Community & Behavioral Health; Public Health Investigations; Denver Animal Protection; the Office of Medical Examiner; Emergency Management and Medical Operations; and Environmental Quality. For more information on DDPHE’s programs and services, visit the DDPHE website at: Denver Department of Public Health and Environment.

We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive. Roads to Recovery (R2R) is one of Mayor Johnston’s 2024 initiatives to move 200 individuals struggling with addiction or mental health out of the criminal justice system and into a coordinated intervention, treatment, and rehabilitation pipeline.

The Community & Behavioral Health division has an opening for a Complex Care Case Manager (Roads to Recovery) .

As a Complex Care Case Manager, you will work closely with additional Case Managers, Supervisors, and community-based partners across the City of Denver to establish a coordinated response within the intersection of criminal justice and co-occurring disorders. This position will be responsible for outreach, in-reach, client check-ins, data collection, client tracking, client placements and referrals, and indefinite client care management and support. Additionally, this role will be responsible for maintaining healthy relationships with team members, clients, and community-based partners.

The Complex Care Case Manager will hold a caseload of criminal justice impacted individuals experiencing transiency, behavioral health issues, and/or substance use disorder, who face an extreme number of challenges and barriers and will require several face-to-face interactions per week. While the caseload for this position will be lower, the participants that you will work with will experience an increased number of complex needs.

Specifically, as the Complex Care Case Manager, you will:

• Manage a caseload of high-service utilizer clients with needs that could include transiency, behavioral and mental health disorders, substance use disorders, medical health, job readiness and education, and criminal justice involvement. Caseloads will consist of a lower number of individuals with significantly higher needs.
• Work as a team amongst Denver City agencies to include The Office of Social Equity and Innovation, The Department of Safety, Department of Housing Stability, Department of Transportation & Infrastructure, Department of Development & Economic Opportunity, and other programs managed by the Department of Public Health and Environment.
• Maintain positive and co-working relationships with community partners and health providers.
• Actively participate in community outreach, jail-based in-reach, diversion, and reentry efforts for identified clients.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and employable “safety nets” in the event of client disengagement.
• Meticulously track client data, client engagement, and client outcomes.
• Transportation of clients to placements, resources, or services.
• Act as a liaison between R2R program management, client referral, and community partners.
• Communicate with contract managers on provider outcomes.
• Participate in team meetings, individual and group consultation, and community-based learning opportunities.
• Provide coverage for team members when needed, which could include meeting with clients and performing case management duties.
• Support clients with life skills, including cleaning; light moving of items to next temporary or permanent housing opportunity; clearing rooms/residences; and transporting clients and their belongings as needed.
• Respond to client emergencies during business hours.
• Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time to help respond to emergencies. Additional training commensurate with assigned duties will be provided.
• Other duties as assigned.

NOTE: This position is field based, which includes visiting client locations (client homes/shelters, encampments, and other locations). Employees can expect to spend up to 80% of their time in the field. Therefore, in this position, you could be exposed to extreme weather, unsanitary conditions, diseases and illness, animals, open air drug use and paraphernalia, criminal activity, and other harsh conditions. Personal protective equipment (P