Communications Center Dispatcher (EMS and Medical Transportation) - Day, Night & Weekend Openings

EMS DispatcherA-MED Ambulance is hiring Communications Center Dispatchers to support ambulance and wheelchair van operations in New Orleans. Dispatchers are the first point of contact for patients, facilities, and crews. You will answer calls, document trip details, and coordinate unit responses.

The role requires excellent customer service, multitasking, and clear communication.Key ResponsibilitiesAnswer and triage incoming calls from hospitals, nursing facilities, and the publicCollect patient and trip details and enter them into the Computer Aided Dispatch (CAD) systemDispatch ambulance and wheelchair units quickly and accuratelyCommunicate updates to crews and relay patient information to receiving facilitiesDocument calls, cancellations, and crew activity accurately in CADAssist with shift coverage by contacting employees when schedule changes occurMaintain an organized and professional dispatch centerSupport operations during severe weather, outages, or emergenciesWhy Work With UsImpact: Your work directly supports patient care and community safetyGrowth: Locally owned and committed to EMS career developmentTeamwork: Collaborate with EMTs, paramedics, and operations leadersCulture: Professional, supportive, and mission driven environmentSince 1996, A-MED Ambulance Service has served Southeast Louisiana. Family-owned and locally operated, A-MED provides emergency and non-emergency transport with a reputation for reliability, compassion, and community commitment.RequirementsQualificationsStrong customer service and communication skills with clear, calm, and professional deliveryAbility to multitask and stay composed in high-pressure situationsAccurate documentation and attention to detailBasic computer skills; prior dispatch or CAD experience preferredHigh school diploma or equivalent required; EMS or call center experience is a plusValid driver's license and ability to meet insurance requirementsFlexibility to work days, nights, weekends, and holidaysPhysical and Mental RequirementsAbility to sit for long periods and use phones, headsets, and computer systemsClear speech and hearing for phone and radio communicationStrong judgment and decision-making skills under pressure