Collections SpecialistJob Title: Collections SpecialistIndustry: Finance & AccountingLocation (City, State): Alpharetta, GACompensation: $20 – $25 per hourBenefits: This position is eligible for medical, dental, vision, and 401(k) benefitsWork Schedule: Full-time, business hoursDaily Tasks & Responsibilities (include, but not limited to):Make collection calls to customers to collect on past due accounts.Troubleshoot billing discrepancies.Proactively communicate with customers to ensure timely payment.Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.Resolve data discrepancies when customer remittance information does not match what is expected.Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.Research short pays, working with both the external customer and internally with the customer representative.Issue and mail customer statements, as requested.Escalate collection matters to management that are unable to be resolved.Support annual and ad-hoc audit requests, as needed.Other miscellaneous duties as assigned.Essential Skills, Characteristics, & Experience:Excellent math skillsProficient with MS Office (Excel, Word, Outlook)Ability to identify and solve problems, perform under pressure, and meet deadlinesSuperior customer service skillsStrong reconciliation skills.Work with little or no supervision, and work well in a team settingExcellent communication skills, time management skills, and strong attention to detailHigh school degree or equivalent requiredPrevious collections experience requiredAccounting degree or experience preferredAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.IND 002-004