Collections Specialist A/R

Collections Specialist A/RRochester, New York, United StatesAbout the Job Collections Specialist A/RJob Title: Contract A/R Collections SpecialistLocation: Rochester, NY OnsiteHours: M-F 8AM-5PM ETRate: $17 p/hrCategory: Finance/CollectionsPosition OverviewOur client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.ResponsibilitiesThe Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients.

The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.Key ResponsibilitiesDevelop and maintain a foundational understanding of the company’s products and services, including payroll, human resource services, and acquired portfolios.Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.Balance service quality with effective collection strategies to mitigate company risk.Resolve billing disputes using available resources and systems to ensure revenue collection.Monitor daily payroll holds and promptly contact clients with past-due balances.Adhere to department policies and procedures to ensure compliance.Participate in ongoing training to enhance knowledge, skills, and efficiency.RequirementsHigh school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience.Strong organizational and decision-making abilities.Proficiency in Microsoft Word, Excel, and Access is preferred.This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards.Equal Opportunity StatementMothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.