Co-Managed IT Services Delivery Manager

SC&H Group seeks a Co-Managed Services Manager to lead the Technology Advisory delivery team in Columbia, MD. The role focuses on running the co-managed help desk, balancing client expectations with contracted scope, and driving continuous improvement across people, processes, and technology.

You will own escalation, coach pod leads, and advance AI-assisted support, while delivering measurable SLA performance and client value in a hybrid environment.