Clinical Informatics Manager

DescriptionJOB DETAILSDepartment: IS&T Data & AnalyticsFTE: 1.0Shift(s): DaysLocation: HybridPurpose of this position: To provide leadership, consultation, and coordination of clinical information systems and processes that integrate clinical and information science to support patient-centered care, clinician experience, operational performance, and organizational priorities.The Clinical Informatics Manager leads the informatics team in partnering with clinical and operational leaders, corresponding governing and prioritization bodies, IS&T, and other organizational stakeholders. This role supports governance, prioritization, workflow redesign, implementation, adoption, and optimization of technology-enabled clinical and operational improvements.The manager develops clinical informaticists as service-line liaisons, governance partners, workflow experts, and, when applicable, product or technical product owners. The manager makes decisions related to hiring, coaching, counseling, performance management, and development of staff assigned to the informatics team.RESPONSIBILITIESProvide leadership to Informatics staff in identifying, developing, implementing, maintaining, and optimizing efficient and effective clinical information and operational systemsLead, coach, and develop clinical informaticists serving as service-line liaisons, governance partners, workflow experts, and, when applicable, technical product ownersSupport IS&T project management and governance processes to ensure informatics work is appropriately scoped, prioritized, implemented, and evaluatedPartner with clinical and operational leaders and their corresponding governing bodies, IS&T, and administration to align informatics work with organizational goals and available resourcesFacilitate the integration of clinical information systems and technology-enabled workflows into organizational priorities, service-line goals, and clinical operationsAnalyze complex clinical operations and build processes to support decision-making regarding clinical information systems and associated workflowsTranslate clinical and operational needs into workflow assessments, business requirements, implementation plans, adoption strategies, and measurable outcomesSupport informatics demand management by maintaining awareness of active work, priorities, dependencies, risks, resource needs, and escalation pointsAct as a constructive change agent and role model for information systems implementation, optimization, adoption, and continuous improvementSupport and actively contribute toward organizational goals for patient safety, patient satisfaction, employee engagement, health equity, operational excellence, and fiscal viabilityDevelop and utilize methods of obtaining feedback from system end users.

Respond to and follow up with staff and leadership concerns in a timely manner. Use aggregate feedback to improve systems, workflows, patient care, and clinician satisfactionCommunicate complex concepts and issues effectively across all levels within the organization. Facilitate problem solving within and between departmentsUnderstand the impacts of decisions and actions on budgets, staff capacity, operations, and organizational priorities.

Demonstrate financial stewardship of resources and timeMaintain knowledge of Joint Commission, CMS, HIPAA, and other relevant regulatory requirements. Provide advice regarding information system impact on meeting regulatory standardsSupport evaluation, implementation, governance, and monitoring of emerging technologies, including AI-enabled tools, automation, clinical decision support, analytics, and digital health solutionsMaintain broad knowledge of clinical information systems, EHR capabilities, workflow design, usability, analytics, clinical decision support, and informatics best practicesProvide consultative informatics services to clinical, operational, IS&T, and administrative partnersQualificationsQUALIFICATIONSMinimum Qualifications:Experience in a leadership role, preferably with direct reports or matrixed leadership responsibilityAdvanced degree in nursing, medicine, pharmacy, informatics, public health, healthcare administration, or healthcare-related field with a minimum of 5 years of relevant healthcare experience;-OR- Bachelor’s degree with a minimum of 10 years of relevant healthcare experience-OR- An approved equivalent combination of education and experiencePreferred Qualifications:Experience leading clinical informatics, EHR optimization, digital health, or technology-enabled workflow redesignEpic certification, Epic proficiency, or substantial experience with Epic optimizationExperience facilitating interdisciplinary clinical or operational improvement activities with increasing complexity, responsibility, and demonstrated resultsExperience supporting governance, service-line prioritization, portfolio management, or enterprise transformation workExperience serving as or supporting a product owner, technical product owner, or similar role in healthcare technology implementation or optimizationExperience with AI-enabled clinical tools, clinical decision support, automation, ambient documentation, analytics, or other emerging healthcare technologiesExperience in an academic medical center, integrated delivery system, public health system, safety-net health system, or similarly complex healthcare environmentFormal training or certification in clinical informatics, project management, change management, Lean, Agile, human-centered design, or product managementKnowledge/ Skills/ Abilities:Strong leadership, coaching, and staff development skillsStrong project management, change management, and prioritization skillsExcellent oral and written communication skillsDemonstrated ability to develop relationships and collaborate with others to promote successful outcomesAbility to lead through influence in a complex, matrixed healthcare environmentGeneral knowledge of data collection, analysis, reporting, and performance measurementAbility to translate clinical and operational needs into workflow assessments, requirements, implementation plans, and measurable outcomes.Knowledge and skills to lead and manage change associated with implementing or optimizing clinical information systems and promoting adoption by health professionalsDemonstrates a high level of clinical systems knowledge, analytical ability, systems thinking, and critical decision-making skillsPossesses excellent interpersonal skills and can work effectively with a diversity of personalities, professions, departments, and perspectivesPossesses strong understanding of clinical workflows and ability to perform workflow analysis across clinical areasWorking knowledge of EHR functionality, clinical decision support, usability, automation, AI-enabled tools, analytics, and system optimizationPossesses knowledge of regulatory and compliance requirements, including Joint Commission, CMS, HIPAA, and other applicable standardsStrong computer skills, including web-based applications, word processing, spreadsheets, presentation tools, and collaboration platformsConducts meetings and presentations effectively and professionallyJob Level: ManagerEmployee Status: Regular