Front Desk Receptionist / Customer Experience CoordinatorBe the first impression of Closet Factory Portland. Every great project begins with an exceptional customer experience—and that starts with you.We're looking for a friendly, organized, and detail-oriented professional to become the face and voice of our company. As our Front Desk Receptionist / Customer Experience Coordinator, you'll be the first person customers interact with, whether they call, visit our showroom, or need assistance during their project.If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping things organized, this could be the perfect opportunity for you.We are a locally owned and operated manufacturer of custom closets, garages, pantries, home offices, wall beds, entertainment centers, laundry rooms, and other custom storage solutions.
Every project is designed, manufactured, and installed by our local team, and we take pride in delivering an outstanding customer experience from the first phone call through final installation.What You'll DoNo two days are exactly alike, and that's what makes this position rewarding. You'll play a central role in keeping our office running smoothly while providing exceptional service to both customers and teammates.Your responsibilities will include:Greeting customers and visitors with warmth and professionalismAnswering and directing incoming phone callsResponding promptly to emails and customer inquiriesScheduling free in-home design consultationsCoordinating appointments and calendars for our design teamSupporting customers throughout every stage of their projectWorking closely with designers, installers, and production staff to ensure projects stay on scheduleResolving customer questions and concerns with professionalism and empathyMaintaining accurate customer records and project informationAssisting with administrative and office support tasksHelping create a welcoming, organized, and efficient office environmentWhat Makes You a Great FitWe're looking for someone who genuinely enjoys helping people and takes ownership of their work.Our ideal candidate is:Friendly, positive, and professionalHighly organized with exceptional attention to detailAble to multitask without sacrificing accuracyComfortable working in a fast-paced office where priorities can change throughout the dayAn excellent communicator, both verbally and in writingA dependable team player who enjoys collaborating with othersResourceful and proactive when solving problemsComfortable learning new software and systemsProficient with Microsoft Word, Excel, Outlook, and general computer applicationsPrevious experience in customer service, reception, scheduling, office administration, or project coordination is preferred but not required. We are happy to train the right person with the right attitude.What It's Like to Work HereWe're a close-knit team that genuinely enjoys working together.
We believe in treating our employees with respect, supporting one another, and creating an environment where everyone can succeed.This isn't a job where you'll spend the day doing the same repetitive task. It's a dynamic role where your organization, communication skills, and ability to help others make a real impact every day.If you like staying busy, solving problems, and being an important part of a successful team, you'll fit right in.Why Join Closet Factory Portland?Stable, full-time, year-round employmentFamily-owned local business with a national brand behind usSupportive and collaborative team environmentOpportunities to learn and grow professionallyCasual, respectful workplace cultureMake a meaningful impact on our customers' experience every dayScheduleMonday–Friday8:00 AM–5:00 PMLocationCloset Factory Portland19824 SW Teton AvenueTualatin, OR 97062Ready to Join Our Team?We're looking for someone who is dependable, customer-focused, and excited to be part of a company that values quality, teamwork, and exceptional service.If that sounds like you, we'd love to hear from you. Apply today and help us create exceptional experiences for every customer who walks through our doors or calls our office.