Claims SpecialistMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionThe Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed.
The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.Job ResponsibilitiesSubject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questionsReview dealer submitted claims for accuracy as defined by the specific claim typeDevelop and maintain basic program reportsContact fleet customers via email for claims exceeding a specific dollar valueChargeback to dealers of unauthorized or incorrect claimsRespond to customer or dealer submitted questions via email or phone regarding rejected claimsTroubleshoot rejected claimsEvaluate claims to determine if Basic Manufacturer's Warranty, Extended Plan Coverage or other OEM program coverage may applyAssist in documentation of claim entry procedures, processes and reference materialQualificationsPrior OEM claim entry experience requiredPrior warranty coverage review experience required3-5 years claims experience requiredStrong analytical and problem solving skillsStrong interpersonal and organizational skillsStrong written and verbal skillsAccuracy and attention to detailExcellent follow-upMicrosoft Word (entry level)Microsoft Excel (entry level)Ability to balance changing priorities and to provide regular status reports as requestedRequired EducationAssociates Degree is preferred, but not requiredOther RequirementsPosition is full-timeAdditional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.