Overview
ServiceNow ITSM Solutions Architect focusing on conversational & agentic AI enablement to drive AI-powered transformation. This role aims to optimize Moveworks conversational AI, enable Predictive Intelligence & Now Assist, and build a future-ready ITSM platform that enhances employee productivity and experience.
What You’ll Do
- Architect ITSM solutions, scoped apps & platform upgrades
- Define & execute feature roadmaps, adoption, and POCs
- Partner with stakeholders to deliver measurable business outcomes
What We’re Looking For
- Hands-on expertise in AI integration & platform optimization
- Strong skills in stakeholder engagement & change management
Seniority level
- Mid-Senior level
Employment type
- Contract
Location
Sunnyvale, CA | Onsite
Engagement
6+ Months Contract-to-Hire
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