T-Mobile USA, Inc. is seeking a senior contributor to align Customer Experiences improvements with business strategy and drive desired outcomes.
You will manage CX design, performance, and channel programs, collaborating with leadership, operations, finance, and HR to ensure cohesive execution. Success is measured by improvements in onboarding, NPS, sentiment, and operational excellence, with alignment to strategic goals across field and headquarters teams.
#J-18808-LjbffrChannel & CX Programs Strategy Lead in frisco at Unknown Company
This position is listed as full time and onsite.