Center Supervisor

Responsibilities

• Under general direction, responsible for supervising day-to-day plasma center operations to ensure efficient plasma collections
• Provides instructions, conducts meetings and communicates performance expectations
• Advises management of employee relations and escalated donor issues
• In conjunction with Group Leaders, facilitates donor movement throughout the center, minimizing wait and processing time
• Monitors time card reporting procedures, attendance and utilization of overtime
• Conducts error investigations and develop recommendations for process improvement
• Participates with management in recruitment and selection of center operations staff and in providing performance appraisals and feedback
• Ensures compliance with standard operating procedures (SOPs) and applicable federal, state and local regulations
• May assist with recruitment and selection of center operation staff and implementation of marketing initiatives to increase donor retention

Qualifications

• High school diploma or equivalent vocational or technical training
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred
• Minimum of (1) year supervisory experience required with responsibility for overseeing the activities of others
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.